Landline cut off & operators not rectifying

I contacted Telkom and asked to have my landline cancelled in a month's time. While I was waiting for the operator to process my request and give me a reference number for my call I was cut off. It seems my line was accidentally cancelled immediately. The operator did not get back to me (although she had taken my cell phone number). I went to another person's house and called Telkom from another landline to ask them to rectify the mistake and connect me again. After being put on hold three times and holding for an hour an operator said she had asked the original person who shut down my line to rectify the mistake, however this has not been done. I called again and was told that it was not within the powers of the operator to rectify the mistake and I was given another number to call. I have tried this number and have given up waiting as I have been on hold too long. I have given my cell phone number to the operators both times I spoke to Telkom but heard nothing from them. Please will Telkom reconnect me and contact me.