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CM
Cobus M

1 reviews | Active since Nov 2017

07 Nov 2017, 09:29

Landline cut off for more than 5 weeks with no help from Telkom

The two strand line feeding our house was cut by vagrants that entered the vacant plot next door during the end of September 2017. I reported this to Telkom on the 27th of September 2017 and even got a reference number : 222CTK270917. I have been calling the call centre every second day to get progress with the repairs, but have been unable to get any sensible information. IT IS NOW 5 WEEKS and the call centre says it is because of "cable theft". This is untrue since the whole twin strand cable is lying in my back yard. All that needs to be done is a new twin strand cable to be installed from the main line to my house, probably 50 meters. I am not getting ANY assistance through the call centre, they just say that they will "escalate" everytime I call. This is the worst service I have ever experienced!!

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Replies (2)
CM
Cobus M's update07 Nov 2017, 14:37
Reviewer Update
Thanks Noleen. But with redpect, I have been told this same story every time that I called the Telkom call centre. This has now been more than 5 weeks already that my issue has been escalated WITHOUT ANY EFFECT!!! I am looking forward to any progress, but I am not hopefull of qiuck resolution. Maybe you can surprise me!!!
CM
Cobus M's update17 Nov 2017, 14:06
Reviewer Update
Just as I feared : it is now 6 weeks without ANY progress. I have called the call centre at least twice every week and spoke to about 10 different agents who all said that they will escalate the matter. STLL NWITHOUT ANY PROGRESS. This is hopeless!!!!