Landline cut of off

Our landline was cut off by our neighbors during construction. I reported the fault to Telkom on the 14th of Nov 2015, 2 technicians have been to my house, they came up with a solution, and said his manager Danie would contact me. It has now been 20 days, I pay my landline and ADSL account but cannot use it, how pathetic!!!! And I have to pay for the line to be laid again!!! I cannot get through to the contact center and the online agent chat does not work either. I have phoned and smsed the technician but he is not getting back to me anymore. What else can one do to get any kind of service for a service you are paying for!!!!!