Landline Cancellation Nightmare

Trying to cancell my landline as I no longer need it. Filled in the online form and attached the necessary document. This was accepted and a cancelation reference number was given. That was Monday the 11th January 2021.

Today, Thursday the 14th I received an sms informing me the cancellation request has been cancelled. Then another arrived telling me that the matter is now closed...!

Wasted ages on the phone trying to get the call centre person to understand that I do not want their telkom line. The quality of the line is so bad the we had to shout in order to hear each other over the static and hum on the line. Normal speech on this line is impossible.

So after that frustrating call I received an sms with a new reference number and a promise to fix the issue soon???

Telkoms' service is completely unacceptable and their landline product is erratic and intermittent. When it does work you cant hear the caller.

If you value your inner peace, you will have nothing to do with this ******** enterprise and their staff...