Landline Cancellation - Endless Issues and Threats!

I've been having endless issues with the cancellation of my Telkom account. Apparently I've been handed over to MCS debt collectors AND I was threatened today with being blacklisted. This is completely unacceptable and ridiculous!

I'VE BEEN TRYING TO CANCEL MY LANDLINE SINCE MARCH 2018!!!

I have submitted 3 cancellations on that old landline already! These were submitted in March 2018, April 2018 and then again in June 2018, because nobody is getting back to me, no phone calls, nothing. How the hell am I supposed to get my account cancelled if you are not doing your part?? How many times must I submit cancellation requests?!

Also, how can you expect me to pay you since March 2018 if I submitted 3 cancellations? Do you just ignore it and keep the account rolling and then expect people to pay you after you haven't done your job?

I've moved away from that address in March 2018, the month I submitted the first cancellation. I haven't even lived at that address since then.

I still have all 3 cancellation emails which I can forward to you as proof. Each email contains a reference as well. I've tried calling Telkom a while back and I was told that someone will contact me to resolve this. It has been months and I still haven't received a phone call regarding this. Again, why the hell must I keep phoning you to get this resolved?! What more do you want from me?

One of the agents even told me to pay the outstanding amount and then resubmit a cancellation... Are you kidding me? So you want me to submit a 4th cancellation just so that it can be ignored as well??

I've also attempted to call MCS debt collectors on a few occasions and there has been NO answer whatsoever. It just rings. So I can't get hold of the one and the other one is just plain ***********. Ridiculous!

Can someone competent please give me a call so this nonsense can be sorted out. I prefer to speak to someone higher up. Is there a manager that can call me??

I do NOT appreciate being threatened with court summons and being blacklisted after I've done my part and Telkom can't do theirs.

I expect a phone call very soon and for this to be sorted out ASAP!