Landline Cancellation

<p>I have been trying to cancel my landline with telkom since November 2016 as my phone died and I don't really use my landline anyway. I called them to cancel and they said I must send an email to the cancellation email address. I send an email and the auto response says it takes 21 working days and someone whould get back to you.</p> <p> </p> <p>This must be the worst cancellation process in history. After a month it is so easy for the customer to forget to follow up and then the process just goes on forever. I go into the Sandton branch and all they do is send another email to the abyss that is the cancellation department. I don't even have a landline, and I have received 3 months' worth of bills for a service I am not using at all. Please can someone just cancel my line???</p>