Landline and Internet Not Working

I have reported a fault log 2 days ago received my ref number, but still no technician has contacted me or have I received any further communication from Telkom. I am sitting now for 4 days without a landline and without Internet access.

This is the most pathetic service I have ever came across with, Also battling for 3 years with my internet as the line keeps on dropping I have log more than 8 faults and still NO RESPONSE!!!!!!