Landline and internet down since 5 January 2018

I've been having issues with my fibreline for the last couple of months. The 1st time I called I was advised they can see there is drop of connectivity and they had to reset the port, which was done. Not long after that I experienced the same issue, called in again and the port was reset again. The agent then suggested a call to be logged for a tech to investigste 14AWK161217. I received call from a John and he advised it is not an easy issue to troubleshoot, but of it happens again I should phone call centre again and as them to check the frequency settings and they must ensure it's set to AUTO. He can't assist, because he cannot access remotely. Yesterday morning the same issue was experienced and I called in again and the agent said she needs to do the port again. She put me on hold, after which I was cut off. I then discovered my land line to be down too. I then phoned ftom my cell phone and spoke to Gugulethu who informed me that I was moved to a spare port, hence the reason my landline and internet is down. She logged a call 69CXZ050118, informing me that she sent an email and flagged it so she can follow up and will call me back with progress. Shortly after that I received sms that log is resolved, but it's not because my landline and internet is still down. I then called again was advised by the new agent Sihle that it is not right and he will log another call 97CWZ050118. I phoned 3 times yesterday to follow-up just to be told the call is with Dteq as they are busy testing the line. I am now officially 24 hours still without a landline and internet. I'm extremely inconvenienced and Telkom is now costing me money as I have to use my mobile data and cellphone for calls. I followed up this morning and spoke to Siyamamkela and she informed me that the call was never assigned to anyone to attend to, but she has now requested that the call is assigned. Now my question is... how is it possible that I get a different story from every agent I spoke to. You are welcome to draw the calls and listen to the conversations and then you tell me if your call centre staff is competent?