Landline and Internet down for days

On Monday a Telekom Representative asked to access the telkom pole in my back yard as he was installing a line for one of the neighbours.after he left I realised that my line was affect and stopped working.i immediately called the Telkom call centre and the put me on hold for almost an hour.i then reported it online and was given a reference number.the next day called Telkom and couldn't get through to any consultants. I even reported the problem to one of the workers I saw working in our neighbourhood.<br> I ran my business from from therefore this is a huge inconvenience.i struggling with communicating with most of my clients and some of then can't get a hold of me and therefore I stand a risk of loosing out on some business..My biggest problem is the lack of communication and assistance.no urgency or consideration.please help!!