Landline and Internet down for 3 months

Our landline has been damaged somehow on he 8th of December 2017. After NUMEROUS calls, escalation and even visiting the technical department in Vanderbijlpark and received a supervisor's number (Alec Sibiya) (he is online on whatsapp, but doesnt answer his phone, eventually after A WEEK of trying he picks up, NOTHING has come from it. All they say is they are testing the line, they will write a note on the system and that's it! A technician is apparently assigned to it, but when i phoned again after a week still nothing. Is the technician even working there still? DISGUSTING!!!! It is now 8th of February and STILL no response and line is still down.

3 MONTHS!!!!!!!!!!!!!!!

This is the ****piest service I EVER experienced in my life!!!