LANDLINE AND INTERNET DOWN AND THE INTEGRATED SIM CARD

My landline and internet is down since Wednesday 14 February 2018. We have reported same and on Friday I was trying to resolve the matter. They then told me that I must get an integrated sim card, for free, from a telkom store to enable us to use the internet at home while my telephone landline is out of order, as the internet and landline is combined. On Saturday we went to Westgate and they told us they could not help us we must go to either KeyWest or Clearwater Mall. We went to KeyWest and we stand for 2hrs 30 mins in a row just to get the sim card. Then they have never activate the simcard. They never told me that we are only allowed 1 GB of data with the integrated sim card. So on Tuesday we run out of data with the integrated simcard. Now I have just lost a contract for extra work with an overseas company with whom I skype every alternative night. They said to me it is impossible to be without internet for nearly a week, and this after I told them that I am now sorted because I have got an integrated simcard which I can use while my internet and telephone at home is out of order. Not one of the customer service people said that it is only for 1 GB. Last night I used all my airtime and all my data to try and resolve this matter. But unfortunately they simply to useless to fix my landline and my internet. I have had my landline and internet now for 6 years with no problem, but now my problem starts. A week without a landline and internet and then 1GB of data on the integrated simcard while you are on uncapped internet on your normal package.