Landline and Internet down

Extremely poor service. Our bills paid on time. Our landline and internet down, we paying for unused time. I reported the fault last Friday online and Saturday morning a technician came when we weren't at home. He left a message with mum he will return until current he hasn't. Then got a sms the case has been closed without them even fixing nothing. I relogged a case 55CNK050321. No feedback nothing. It just says fault in progress. I waisted R600 airtime calling the call Centres several times and after long periods the call gets cut because we charged 2.00 per minute to hold. Call centre agents are all lost they don't understand the line is dead and keep asking me to reboot the router. There is a cable problem please send someone to fix the thing as there is no joy with you guys from any department so this is the last resort.

We have kids doing online studying and writing exams. We paying for internet service and on top of that still must buy data cause telkom technicians and service departments fail to prioritize their customers.