Landline and Internet access down and no support

Unfortuantely the service Telkom is offering is shocking. My landline and internet access is down since days. I have reported the fault and it has also been escalated within Telkom already. My fault ref no is 245CTK201215 and the excalation ref no is 800145. Even though the fault has been assigned to a technician and I had been given a committment date no technician showed up or contacted me. I keep on calling Telkom several times per day since then but do not get any feedback from their side. It appears to be a black hole that just absorbs my complaints. They keep on telling me they will take care of the issue and will provide me at least with feedback on where we are in the process but no one ever calls back or solves the problem. This is really frustrating and I already spent hundreds of Rand on airtime on my cell just to follow up calling Telkom. Coud you please help in this matter? <br> <br>