LANDLINE AND DSL STILL OFF LINE - TECHNICIAN NOT APPOINTED

<p>FAULT REF No - 81CNK101116</p> <p>MRS A RAMALINGAM</p> <p>CELL : ********** 655</p> <p> </p> <p>On Wednesday last week (09/11/16) my Telkom landline and DSL stopped working. Fault was logged with Telkom on Thursday 10/11/16. Consultant advised this could be a ground fault. I called at around 13:05 today (14/11/16) for a progress update. I was advised that nothing has been done to date and technician has not been appointed yet. </p> <p> </p> <p>Please note that I run a small internet based business from home and any down time affects my ability to bring in an income.</p> <p> </p> <p>In this day and age, with technology so advanced why does it take so long for this problem to be fixed? Why was a technician not appointed the same day as the fault logged. I am unable to understand this.</p> <p> </p> <p>Does Telkom not care about its customers? </p>