Landline and data blockage though payment made

I am very disappointed of the service rendered by telkom#8^#

We do not receive any communication to any of the changes the do with our account.

Firstly we submitted a paper work before lockdown entering into a new contract, then all of a sudden the application fall-off without any communication......Secondly they implemented the debit order limit without communicating to us users & when u enquire about it they say it takes 6 months and the consultant who is assisting us then cancel the debit order on our behalf without any communication. Thirdly on the 1st September 2020 we made a payment on outstanding payment of R2 550-00, till to date we still do not have a connection....when we call to enquire they say it doesnt reflect.....we running 3 days without a phone connection and data connection.....what must we do now. The payment was made in Woolworths store as adviced by telkom!!!!!