Landline and ADSL not installed

I consider myself to be a valued Telkom customer with 2 cellphone contracts and a mobile data contract. Early December i ordered a Land and ADSL line to be installed at my home (Order No.: ***A) and was told installation would occur within 14 days. It is now more than a month later and i have not received any information whatsoever regarding my order. When i call 10210 you cut my call. I have taken to social media and get the same scripted response \we are investigating and will provide you feedback as soon as possible". For a telecom company to provide zero feedback is disgusting. Is this really how you wish to treat loyal customers?? Possibly the absolute worse treatment i have ever received. I doubt Telkom has the desire or capability of providing customer satisfaction from the treatment i have received over the last month. Please tell me how on earth it can take over a month not just for a line to be installed but for someone to get back to me as to the status of my order? Is telephone and internet lines not your core business?? I guarantee the response is going to be \""...your query has been received and we will provide feedback as soon as possible. Your Ref No. is SM***\"""""