Landline and Adsl line transfer

On Monday 23rd Nov 2015 Telkom was booked to transfer my landline from one adress to another. I received a sms that the order has changed to 26th Nov 2015. On 26th mr Williams a contractor for Telkom visit my house and transfer my telephone line. He damaged my new ceylingboard. Very upset I was glad that the landline and adsl line worked. I asked him if he was sure he connect the right line. Shortly after he left the landline start ringing. On the line was mrs Naude telling me that she phoned to her telkom landline and now i'm answering her line. She also told me that her adsl is not working. So I phoned from my landline to my cell and saw the nr reflect on my cell did not belong to me. I phoned the nr mr Williams gave me to report the damaged ceylingboard and i spoke to Deon explaining the problem. On Sunday a Christo of Telkom phoned me on the landline telling that he will fix the problem at the exchange. I also locked my problem at telkom and received ***. I phoned Telkom this morning again and the lady told me they are fixing the problem. I phoned Deon again this afternoon and received bad news - my line is still not fixed. Still not connected I must pay my bill!!!