Landline and ADSL down for over 2 days

My home internet and Phone went dead on Wednesday 5 August, I immediately used my cell to log a fault on line as I couldn't at that moment. Fault was logged and I received a ref number739CRK050815, nothing happened after that. I then called the call centre Thursday around 8am in the morning the agent was helpful and said a technician will be despatched, no one came all day waited, got a call around 4pm telling my fault has been given to a technician again and the technician was on the way. Today is Friday the 7th of August, I have not been working for almost two full days, that is unacceptable given that I pay my bill to telkom on time every month and not working means I am at risk of losing my job.