Landline and ADSL Down

I have logged a fault almost a week ago and still no joy. Our landline and ADSL are down. I have lost alot of unused Data last month.<br> Upon calling Telkom earlier this week and holding on for almost 30 minutes, the agent says the fault is with a technician and he will call me on that day to come out and repair.<br> I asked about the lost data and she says there is nothing she can do.<br> <br> This is pathetic service. I need some one to restore out services ASAP.<br> <br> Ref. No. 23CNK270216<br>