Landline and ADSL dead

On 21 September we reported that our phone line and ADSL was out of order (ref no 1062CRK210915). On 25 September this was escalated (ref no 751651). We made a number of phone calls over the following few days to 10210, waited for ages to be attended to, just to have the call disconnected. I then resorted to using Telkom's chat facility. Chatted on 7 Oct, 13 Oct and 16 Oct. On all 3 chats I was promised that I would be contacted by the technical dept. We have yet to receive any response from Telkom. <br> To top it all we went to the Telkom outlet at Lakeside Mall on Friday 16 Oct where we used to be able to use the phones provided to connect to faults, only to be told that they no longer provide that service.<br> I'm totally frustrated and annoyed at the lack of service provided. Please help.