RE
Ridwaan E

1 reviews | Active since Jun 2013

20 Apr 2016, 15:26

Landline ADSL speed far below par & doesn't work!

I keep getting told that the line is fixed but it is never fixed!!!<br> <br> My ADSL Line started up as a 4mb line and everything worked great, then a few months in the line became horrifically slow and when I made an investigation I was told my area could never handle 4mb ever so I was sold a dream.<br> <br> They dropped the line to 2mb and still the connectivity is intermittent and SLOW, much slower than it should be - you can check on the ookla speed test!<br> <br> Why can nobody check the actual land line! every time i am told they check the Exchange then they come to my house and act like they fix something but in actual fact the Line from the exchange is the issue!<br> <br> The technician even told me the lines were not maintained and are deteriorating and this is the cause of all the issues!<br> <br> PLEASE DON'T WASTE MY TIME LOGGING ANOTHER FAULT!!! I need a proper technician to resolve this and not someone who will do a temp fix! If it rains the line dies and my internet will be down for more than a week before someone attends to it!

0
Replies (1)
Telkom
Telkom's reply20 Apr 2016, 20:16
Official
Hello RidwaanE,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us, please contact us via Email: ***.

Your reference number is: SM225786

Regards
Telkom Social Media Team