Landline& ADSL not working for more than two weeks

My line stopped working more than two weeks ago<br> I went into the Midrand office and reported the fault on the 22nd of August.<br> I followed this up with 2 phone calls to the call centre which was an absolute waste of time as nothing was done and another visit to the branch this time I went to the Rosebank branch and complained further latest reference 733997 to-date the fault has not been repaired yet I stilled get billed for a service that I cant use.<br> can someone please take this complaint seriously.