Landline & ADSL Line down for two months!!

My phone line and ADSL line has been off (like in dead) for the past 2 months. From the 7th of October 2017, to be exact.

During this time’:

- I have called the Telkom call centre (10210) a great number of times; - I have logged the fault on the Telkom app; - I have ‘tweeted’ the issue at Telkom on their twitter timeline; - I have engaged with Telkom on Facebook; - I have called at a Telkom stores twice – from where I was called back from their ‘escalations’ call centre twice;

During these 2 months’:

- Four technicians visited my property (after about six appointments / indications of ‘someone will attend’); - One technician (the first one), advised that the line was dead (duh!) and that he could not repair it as he could not get access to a control box / or box of some sort that is located atop a pole in a property where he could not get access; - The second technician advised that the line was dead and that he could not repair it as he could not get access to a control box / or box of some sort that is located atop a pole in a property where he could not get access; - The third technician advised that the line was dead and that he could not repair it as he could not get access to a control box / or box of some sort that is located atop a pole in a property where he could not get access. - The fourth technician (Frans) advised (yesterday) that the line was dead and that he could not repair it as he could not get access to a control box / or box of some sort that is located atop a pole in a property where he could not get access. (He provided me with the address for this property where he could not get access.

It is not often that I have the feeling to shout or swear at someone, BUT when your lack of customer care impacts on my life, my business and my connectivity, I really feel that my desire to blow of some steam is warranted.

The latest update - prior to Frans's visit of yesterday - was that the pole with the delinquent control box will be moved to the street. I however do not know IF and WHEN this will happen nor when my line will be revived.

I do not know how you will get access to the property to move the pole with the box – as lack of access seems to be at the root of the problem in the first place. BUT, quite frankly, that should be none of my concern. All I want is for you to restore the service for which I am diligently paying – but is yet to enjoy after the unfortunate interruption of 7 October 2017.

And of course – I want all of this to be done: YESTERDAY!!!!!!

Pierre Kok

Fault Reference Number: 379CRK071017 Escalation Ref No: ********** Telkom reference number provided by Afrihost: 168ARK231017