LANDLINE & ADSL DOWN FOR 3 WEEKS NO ASSISTANCE

My telkom landline and adsl line has been down for almost 3 weeks.<br> <br> Fault was reported initially, i was told to test the line with another phone, this did not work.<br> Fault was logged on the 2nd of December, the technician supposed repaired the fault on 08 December. However there was still no service on both lines and security did not notify me that someone has been to the premises.<br> <br> I have been calling 10217 everyday since then, with the same response from the agents, they can not tell me when it will be repaired or when the technician will come out, all they are able to do is to escalate the fault. Saturday 12/12 i was given an escalation reference only to find out today that it does not exist.<br> <br> They are unable to let me speak to someone senior as he/she always seems to be busy on another call. <br> <br> The service from Telkom has been frustrating and is getting more so every day.<br> <br> <br>