Landline-a ********** Experience

Our landline just went dead on the 25th of May 2019. On enquiring, it transpired that our neighbour's landline was also dead. Two days later I was informed that Telkom was busy working on the problem. A few days later the line showed life but no dialing sound. When phoning from my office, the phone rings but immediatly switches over to an answering machine. At home it just has a backround hissing sound. Our neigbour's landline is back to normal since last Wednesday. It is such a sad situation as my husband has cancer and it means I have to drive everytime to buy air time to make doctor's calls and other important phone calls. Can you please help sort this problem out as soon as possible.