Landline

A month ago I indicated to Telkom that I will be moving residence and that I would need them to transfer my land line. Two months later with several visits to N1 City Telkom branch nothing has been done . Telkom's favourite phrase \escalating"the problem. Nothing has been escalated and each and every person I have dealt with at Telkom be it at the store itself as well as the escalation department seems to pass the buck on..No1 can indicate when the situation can be resolved.This is pathetic that forecast shows installation for my landline at my physical address is projected for late December. This information was obtained from Telkom N1City store. I currently pay Mweb on a monthly basis for Internet services which cannot be used due to Telkom. Telkom is currently making me wait (6MONTHS for transferring my existing land line). I have spoken to Juanita Nickerson indicating to her my problem and she was unsympathetic and not professional with her response. She has given me an email address as to where I can \""voice my frustration\"" and indicated if I wish to cancel my land line with Telkom I should go straight ahead and do so. """