Landine switched and DSL speed degraded

On the 12th of January 2016, I logged a fault on my line for no service. No phone or DSL. This fault only got attended to yesterday, the 21st of January. It turned out my phone number/line was given to someone else.<br> <br> After this fault got attended to, after numerous attempts to get the technician to work on it, and only came right after going to the exchange for the person in change to escalate it for me to be attended to, the following happened:<br> <br> In November 2015 I was on a 4mbps line that gave me 5mbps speed, this speed increase is because of new equipment used, as stated on mybroadband: [URL Removed]<br> <br> So I decided to upgrade my line to a 10mbps in December, and only see if it will actually get the full speed.<br> It turned out I got exceptionally great speed and I decided to stay on it. My line synced at 10240kbps.<br> <br> After my line got fixed, it synced at 9215(9mbps), and this morning, the 22nd of January 2016, it went down to 8191(8mbps)<br> <br> This is such bad service and terrible experience.<br> <br> I would like to be placed back on the new equipment to actually get what I have been paying for since December.