Land line out of order

On 9/6/15 I reported my 'dead' telephone. On the same day I was notified that the problem was fixed. On 10/6/15, the line still dead, I received a sms: ...you have recently interacted with Eric... and asking me to rate Telkom's service. We neither saw nor heard from 'Eric'. On 16/6/15 I reported it the second time. On 22/6/15, the line still dead, I was again notified that the service had been restored. On 23/6/15 the next sms: ...a Telkom technician recently attended to your service. Based on this interaction... I gave Telkom a rating of 0. Wanting to know why, I rep**** with a detailed explanation-in vain. On 24/6/15 I reported it the third time and the sms said: ...Telkom will endeavour to resolve the problem ASAP. On 29/6/15 I sent a complaint via e-mail to the complaint centre. Up to date there was no response from Telkom whatsoever and the line is still dead.