Land line out for one week

My land line went down on Thursday 14 August. We reported it via the automatic system and on Saturday 15 August it was up again, only to go down again on Monday 17 August and has been down since.We have reported it via the automatic system and 2 days later we received an sms saying that Telkom had tested it and found it working and that we should respond @f if it was still mot working which we did. We then escalated it by going to Telkom office in Clearwater and today escalated it via the call centre who told us that it had only been assigned to a technician today but that technician said that it would take long for hI'm to fix as he has a lot of work!!!! I wonder what my clients would say if I told them I couldn't attend to them cos I have a lot of work!! I run a small business on this line so not only do I mot have calls I also can't use my wifi<br> This is disgusting service from a service provider who's mot afraid to charge first world rates. Shows you what happens when you are a monopoly. I Want my line fixed and I want communication onvtbat process every step of the way.