Land line not working since October 2017

Our landline has not been working since October 2017. We have reported this fault via telephone, email, telkom app, online chats and facebook. Nothing has happened to date. This is the same message that we have been getting since October. There is elderly people living in that household but still no response or care from telkom.

Please note that a fault has already been reported on this telephone number. The reference number is : 31CNZ271117.