Land line not fixed for six weeks

Despite my every effort to get Telkom to rectify my faulty line for the past six weeks my line is still not working. I have lodged tickets , i have escalated the fault numerous amounts of times i have asked to be contacted by mangers i have emailed NATCC twice with no answer as well. The service is utterly poor as each time i inquire i get the same answer from the call center i still do not have any feedback regarding the fault nor any idea as to when it will be fixed. I have never seen more shockingly poor service delivery in all my life.