land line is out of order slow ADSL NO HELP 2MTHS

My landline was reported as a problem 2 months ago a technician called me and told me the cable department had to fix the problem, now I don't receive any calls they land up on message and when I dial in I get two voices at once, my ADSL has also dropped. My land line gives another challenge of trying to speak to people with all the crackling and constant lost line.<br> Numerous calls 10210 yields nothing when the problem is clearly at the exchange, all they do is pass the buck and say its another departments fault. Even 01811 ducks and dives blaming the ADSL department for the problem. I want two months refund on my bill to cover my losses which resulted n having to use my cell phone at huge cost to me as a poor pensioner.<br>