Land Line Down for 2 Weeks, No Response

A colleague logged my land line problem on Friday 4 December viatwitter with Telkom. Repeated follow up on twitter with Telkom response that they are attending to it. Repeated requests for a call ref number whoch was not provided. Complaint about bad service on twitter evening 17 December resulted in a ref number for call being issues. The number is dated as being created on 17/12. Telkom did nothing about this problem for 2 weeks becuase they had not even logged it. Am so disappointed. This is a service i pay for. Terribly poor and does not deserve my patronage.