WR
WARREN R
1 reviews | Active since Apr 2011
31 Mar 2016, 09:06
Land Line Does Not Work - AND STILL WAITING...
I reported that my landline does not work on the 17/02/2016 and was advised it will be sorted. Eventually on the 01/03/2016 I was advised that there is an underground cable problem in the area and it would be sorted by the 04/03/2016. Well it is now the 31/03/2016 and the line is still dead. I am on pay as you go and I need to load airtime, which is impossible as there is no line. Please sort this out asap as i have a child at home which i cannot communicate with. Reference number 70CEZ170216
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Telkom's replyOfficial
31 Mar 2016, 09:45Hello TYEOREO,
Thank you for taking my call.
As discussed the fault has been re-reported reference number 60CEZ310316.
The fault is currently awaiting the dispatch of the next available technician.
The fault has been escalated to our assigners as a repeat fault for urgent assistance.
Regards
Noleen
Telkom Social Media Team.
Thank you for taking my call.
As discussed the fault has been re-reported reference number 60CEZ310316.
The fault is currently awaiting the dispatch of the next available technician.
The fault has been escalated to our assigners as a repeat fault for urgent assistance.
Regards
Noleen
Telkom Social Media Team.
Telkom's reply31 Mar 2016, 09:45
Official
Hello TYEOREO,
Thank you for taking my call.
As discussed the fault has been re-reported reference number 60CEZ310316.
The fault is currently awaiting the dispatch of the next available technician.
The fault has been escalated to our assigners as a repeat fault for urgent assistance.
Regards
Noleen
Telkom Social Media Team.
Thank you for taking my call.
As discussed the fault has been re-reported reference number 60CEZ310316.
The fault is currently awaiting the dispatch of the next available technician.
The fault has been escalated to our assigners as a repeat fault for urgent assistance.
Regards
Noleen
Telkom Social Media Team.