Land line and ADSL have been off from 24/11/2017

Hi There

We have phoned Telkom many times in the past 2 weeks with no resolution time to our problem with our land line. They keep on telling us they will escalate to a technician to date no technician has been appointed to solve the issue. We have a son that study from home and need the internet but that do not bother Telkom in the least. Not even sure if Telkom care about their Hallo Peter complaints. Regards Natasja