Land Line/ADSL out of order for 25 days

On the 6th July 2015 I logged a fault report with Telkom, ref no 223CWK060715 received via sms. I received 2 phone calls threatening that if it was in fact my phone and not the line that was faulty I would be billed > R1000. I insisted that they should still come as I was convinced it was the line and not the fone. After 15 days and replacing my phone, I had still not heard back from Telkom despite the telephonic conversation saying please come. I contacted call centre again, they confirmed that my fault has not been processed at all since lodging. I received an escalation number 44721. On the 21st July I began tweeting TelkomZA. They responded with apologies and promises of escalation. I tweeted TelkomZA and HelloTelkom almost daily with no success.<br> <br> On the 29th July I visited the Telkom store in Canal walk. That was my second visit to them since logging the fault. They confirmed that dispatch has allocated a tech \Johan"and he would come on the 30th.<br> <br> Today is the 31st"