Lake of responsibility and worse experience

Once again, i find myself in a situation with telkom. Ongoinging since August 2024 and still not resilved. No remorse, no communication, when i call i am transferred from pillar to post and to date i am being weongfully debitted. Call center agents not put me on hold and never return till i drop..Cancelations department promise a logged query and it ends there yet they are happy to debit me wrongfully so. No solution, no contact. No remorse. Experience is getting worse.