SP
Simon P
1 reviews | Active since Jan 2016
26 Feb 2016, 13:56
Lacklustre cancellation processing & debiting
October of 2015, I took out a 2-year LTE 30GB contract which was advertised at 90MB/s. This speed is not reached, not even close. On January 12, and then again on 29 January 2016, I sent in the required contract cancellation documentation to [Email Removed] which, up until Thursday 25th Feb, went unanswered. The reply yesterday, went along the lines of \We acknowledge your request - kindly fill in this cancellation form and resubmit to us\". And then, last night, the money was debited from my account for March!!! Contact me IMMEDIATELY...failing which, I WILL institute legal proceedings!!"
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Telkom's replyOfficial
26 Feb 2016, 15:24Hello Simon.Palmer,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We really do apologize for the delay.
Your reference number is:SM182965
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We really do apologize for the delay.
Your reference number is:SM182965
Regards
Luleka
Telkom Social Media Team
Best regards,
Telkom's reply26 Feb 2016, 15:24
Official
Hello Simon.Palmer,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We really do apologize for the delay.
Your reference number is:SM182965
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We really do apologize for the delay.
Your reference number is:SM182965
Regards
Luleka
Telkom Social Media Team
Best regards,