lack product knowledge

Good day<br> <br> Do hire smarter staff as i been sent up and down to stores and got told to call the call center and when i do call center the agent says to go to the store they will assist me back and fort the blame gets passed <br> <br> it shows lack off training knowledge staff have at both the store and call center that not a soul and resolve or sort me out <br> <br> i have a smart internet 5 gig which i like to migrate and pay the extra chargers i have a application bid ticket number #*** but no one can help me at a store or call center and when i call the call center i get put to hold for 20+ minutes at a time no answer <br>