Lack of willingness to solve my problem

I have a Telkom Smart Home ADSL Bundle, but I have been soft capped for the best part of this year. Technical Dept say there is no problem with either the download speed (4Mb) or the capping (20GB) however Faults, billing and sales say that I am soft capped (0.07Mb). I was informed that I had used 27GB even though I had been soft capped from the beginning of the month. To have used that much data at the speed my ADSL is running would have taken 9.5 months operating 24/7. It has been suggested that my router is being hacked, except that my router name and password are not visible. If I am being hacked then my account details have been obtained from internally at Telkom. However I'm not sure that's the problem I feel it's more likely that the Telkom technicians have made a mistake with the ADSL distribution and there are several users on one line. My problems are not only does it take hours ****erally) to down load anything but I am still paying for it.<br> I do not want to change my ADSL provider, but unless they can solve the problem soon, I will have no other choice but to cut my losses and move on to another supplier.<br> Regards. Peter Jackson<br>