Lack of Urgency to resolve issue, or interact with

It is with great frustration that I log this complaint tonight.<br> <br> On the 25th of Feb 2015 I phoned the call center with what seemed to be a small issue of a slow internet connection. I requested the port to be reset. The agent did that and after the reset, the line would not connect again. She confirmed that there is a very weak connection, and that she will be referring it to the technical department for them to peruse. She gave me a ref number, and it was also confirmed via sms.<br> <br> Apart from one sms later on this was the ONLY communication from Telkom on this matter thus far. Since the night of logging the callI have been phoning Telkom on almost a daily basis. Each call takes around 20 - 30 mins to get connected to the call center. Each call has more or less the same result. No Result At All.... Today marks 11 days since call has been logged. In 11 days I received one SMS informing me my case is with Telkom's Technical Dept.<br> <br> I need serious feedback. I also need to know why I am being ignored, Most important, I need to know when my service will be reinstated.<br> <br> I need someone higher up than a Call Center Supervisor who genuine want to help me to call ASAP