SN
Sean N

1 reviews | Active since Sept 2016

12 Sept 2016, 17:42

Lack of urgency

<p>It's been a month now that I'm sitting with a 1 meg line due to cables been burnt. I'm currently paying for a 4 meg line. Got an excuse that due to the protest action, they've been outsourcing and the technicians are not qualified to replace the cable, and now I get told that they're still waiting for the replacement cables to arrive. From what I understand, I'm not the only one who's suffering from this. Anyone that connects to the Meyersdal exchange in Alberton is having this issue.</p>

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Replies (1)
Telkom
Telkom's reply13 Sept 2016, 10:14
Official

Thank you for bringing this matter to our attention.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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