Lack of urgency

On The 15 May, I had Laptop with 5 GB data contract with Telkom. Their first bill went out on the 27 June. The debit order agreement is R399.00 until the end of the contract. Instead, R13 011.35 was deducted and following up what went wrong I found two contracts were submitted from melrose arch where I took the contract.

The Telkom Melrose branch logged a ticket to cancel one contract on 15 May and closed on the 31 May 2019. However, the billing department went to deduct the amount from my account.

Two tickets with Telkom were logged to get refunded, In both tickets, I emphasised the importance and the impact it will cause if it will not be resolved as soon as possible.

My recent follow-up does not look like it will be addressed soon. I don't know if Telkom understands the negative impact this has caused. Who will incur the bouncing debit orders?