Lack of Transparency & Unacceptable Service from Telkom

I have been a Telkom customer for years and previously had my number on a Top-Up plan, which allowed me to recharge airtime and data once my contract allocations ran out. Recently, without my knowledge or consent, my number was changed to an open line.

When I noticed this change, I called Telkom multiple times only to be told that I am no longer on a Top-Up plan. This is very concerning as I never agreed to this change. I specifically prefer Top-Up because I take responsibility for recharging my own airtime and data.

In my attempts to resolve this and move back to my original Top-Up plan, I was shocked to wake up today to a message that my number has been suspended. How is this acceptable? Where is the transparency? How is a customer supposed to manage their needs if changes are made without consent and then service is suspended without warning?

I was not informed of any credit or billing arrangements that would come with this change. Instead, I am left frustrated and without access to my phone at a critical time of the month when I need it most.

This experience is disappointing and unacceptable. As a paying customer, I deserve clear communication, transparency, and respect for my choices. Telkom needs to urgently address this issue and restore my service.