CM
Chantelle M

1 reviews | Active since Mar 2009

13 Jan 2016, 11:49

Lack of transparency causes unexpected costs

Upon enquiring about the cost of an ADSL line, Telkom advised R189 for monthly line rental (excluding the installation and internet provider fees) and we went ahead. Now the bill comes and line rental is just under R430 as apparently you have to pay for telephone rental AND ADSL rental - something that was never advised nor apparent on their website. It is unacceptable that a service is quoted at a cost less than half of the actual price and clients are just expected to pay. It's a sneaky was of doing business and grabbing clients by the short and curlies as it is now too late to cancel and let's face it, what other choice is there in SA for this kind of service?! As we are not using the line for telephone calls at all, we should by rights only be paying for the rental of the ADSL service line.

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Replies (1)
Telkom
Telkom's reply13 Jan 2016, 13:05
Official
Hello MrsBrowne,

Thank you for making contact with us

This response serves as confirmation that your query has been received.

We will investigate and provide you with feedback.

We do apologize for any inconvenience.

Your reference number is: SM186963.

Kind Regards
Colleen
Telkom Social Media Team