lack of transpancy

i app**** for a telkom voice line and ADSL enabled line on the 17/02/16. On the 24/02/16 the ADSL line was still not enabled, when i called telkom the consltant insisted they do not use ref & by 25/02/16 it will be enabled. On the 25/02/16 a guy to assess ADSL coverage. The man indicated there was no coverage for ADSL. On the 26/02/16 i sent a cancellation form to telkom and was informed that i would receive a call within 24 hours which never happened. On the 17/03/16 i received an email informing me of my R368.23 BILL. On the 19/03/16 at telkom somerst, consltant indicated that she would send another cancellation form and it would be back dated to the date of the 1st cancellation form. on the 01/04/16 Telkom debited R368.23 from my bank account. When i called consltant connie insisted that another cancellation form was needed, asked for her supervisor, which she refused and hung up on me. called again and asked to be transfered to billing. Inbetween being cut by numerous consltants i spoke Wade, Stacy & Cindy logged a dispute on the account but she would not be able to cancel it. The line is still active and im being sent from pillar to post.