Lack of telkom services

I have been trying since the 20th of December 2018 to have a telkom landline and internet installed at my house, to no avail! The original mistake was made by the agent at the Greenacres walk in customer service center and the process has just gone downhill from there! Some agents at the call centre don't even give the correct information! Despite the error being a telkom error, I the customer, is expected to do all the legwork and following up to try and correct the error ? now my question is - should telkom not be trying all they can to correct their wrong processing of the order to begin with? Do yourself a favour and move elsewhere for telephone and internet services as telkom is in my opinion not the way to go, even though their customer care voice messages promises one that!