Lack of Telkom service delivery

I have been a client of Telkom for many years now. I wish I could say that I am a happy client, but unfortunately the opposite is true. We have a landline and supposedly an ADSL line. In the odd event that we do have an internet connection the download speed is so slow that we can't even connect our devices and enjoy all the programmes on DSTV catch up. To log a fault is a laborious process and you wait weeks for a satisfactory outcome. If there was a power outage in our neighbourhood there will be no automatic reconnection to the internet until you log a fault. Only to be told there was a recent power outage and it seems the back up batteries are not working. Before the techicians even contemplate coming out to fix the connection they first want to know wheter you are a telkom internet user or not. Not that it makes a huge difference because you will still wait for a service you are paying for but don't have the luxury of using. Please don't even consider the Telkom app or telkom webpage to log a fault because you will just be frustrated even more at the end of the experience especially when you don't recieve the promised reference number after completing the entire logging process,