Lack of Telkom service

On 28th February 2019 I put a complaint on Hellopeter regarding my telephone line. This received no response from Telkom but I managed to locate a couple of email addresses for senior Telkom staff and emailed them on 23rd March. I received several email responses from Akonathi Mkolo who confirmed that 3G was not available in my area and that my fixed voice line would be re-instated. Nothing happened so on 15th May I wrote to ICASA who registered my complaint but I again had to follow up with them - still with no response. In desperation, I wrote to the Minister of Communications on 29th June in the vain hope of assistance - again no response or reply. I have now been without a fixed line since 25th February and can't see any way out of this mess.