Lack of taking ownership in Telkom (as usual)

All I require is an illustrative amount of the penalties that I would pay should I prematurely cancel my contract with Telkom. I had to phone you twice only to be pushed between departments and no-one willing to accept responsibility. I am in month 13 of 24 and my experiences with Telkom (like this one) feels more like a 24 month prison sentence. First call: Spoke to Sanele (Sales) who said billing should assist. Couldn't transfer my call and gave me the wrong IVR option (option 1 - which is FAULT LOGGING) Someone needs to train him. Second call: Lungile (Billing) referred me to Sales as they cannot assist. Transferred my call to Sales after I explicitly advised my situation. Third call: Londiwe (Sales) again referred me to Sales even though I mentioned that I was transferred. Also "not allowed to transfer calls". I really dont find this ping pong game entertaining. Please put me in contact with someone who can assist!